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Support & Services |
For technical support and installation assistance call Big Dog Products at 800-504-5684. |
Frequently Asked Questions |
Technical Bulletins |
Installation InstructionsChevy
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| GMC |
Dodge
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Ford
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| Toyota |
Big Dog Products WarrantyBig Dog Products offers a limited one-year warranty from the date of original purchase against defects in our workmanship and/or materials. This limited warranty covers normal use of the product and cost to repair or replace product or the equivalent. This limited warranty excludes normal wear and tear, abuse, road hazards, impairments from accidents, collisions, misuse, improper installation, freight, product modifications or use of harsh chemicals or implements for removal of bugs, tar or other foreign matter from product. It is the responsibility of purchaser to notify your Supplier within a thirty [30] day period of discovering any defect. Purchaser must return defective product to your Supplier. Big Dog Products is not responsible for any freight charges due to product being returned to Big Dog Products or returned to your Supplier. Product must be returned to Big Dog Products for repair or replacement within the limited warranty period. Big Dog Products reserves the right to make the decision after inspection of product as to the validity of the claim and whether or not to repair or replace product or the equivalent. Digital pictures must be provided to Big Dog Corporation of the product in question before a decision will be made. Product will be examined by Big Dog Products to ascertain that said defect has not been caused by improper installation, unauthorized repair, modifications, alterations, negligence, collision, accident, misuse, improper maintenance or normal wear and tear. If it is deemed by Big Dog Products that product shows signs of improper installation, neglect, improper use or care, mishandling, product modifications, alterations or misuse this limited warranty shall be voided. If it is determined that the defect is under this limited warranty, Big Dog Products sole responsibility shall be for the repair or replacement of product or the equivalent. If product is repaired or replaced by Big Dog Products because of said defect, the original limited warranty period shall remain in affect and shall not be extended due to repair or replacement of product or the equivalent. This limited warranty does not cover the cost of removal of product, re-installation, labor or shipping. Freight ClaimsAll freight damage claims must be filed with the shipping company. All freight damage claims must be filed by the purchaser at the time of delivery. Purchaser must notify place of purchase within 48 hours of refusing shipment due to damage and filing a damage claim. Big Dog Products assumes no responsibility for freight damage or filing freight damage claims. Return PolicyAll authorized non-warranty returns must be in original, resalable condition and in original, undamaged packaging. Returns must not have been installed or altered in any way. All returns must be within thirty [30] days of invoice unless other agreements are in writing. All returns must be approved for return by Big Dog Products. All returns shipped to Big Dog Products via freight collect will be refused unless other agreement has been made in writing. DisclaimerPurchaser assumes all responsibility for use of Big Dog Products on the vehicle our products are installed on and to any subsequent damage caused to that vehicle, persons or other vehicles while our products are installed. Our products should not be relied upon as protection for vehicle or persons in the event of a collision or rollover. It is the consumer’s responsibility to check with the vehicle manufacturer or dealer before installing our product for warranty disposition. No liability is assumed by Big Dog Products as to the result of altered characteristics that may have been set by the manufacturer of any vehicle. Please Note: All 2” Receiver Tubes that are welded in our Front Bumper Replacements and Bullnose Bumpers ARE NOT designed for Winch applications, come-alongs, etc. of any kind. They are designed for general use purposes only, not for high stress applications that include any heavy pulling. Big Dog Products assumes no responsibility and warranty shall be voided if used in any manner for which it was not designed. All Prices are subject to change without notice. Big Dog Products reserves the right to make changes when deemed necessary in materials, specifications, design, finish, part numbers or applications without prior written notice. Big Dog Products reserves the right to discontinue or supercede applications and/or part numbers when deemed necessary. Big Dog reserves the right not to make any modifications to products previously manufactured. Big Dog Products assumes no responsibility for typographical errors or misprints within its catalogs, brochures, application guides, price sheets or advertisements. |
Big Dog Bumpers has acquired exclusive license to manufacture, market, and sell the entire line of truck accessories |